Digital channels moved fraud from the branch to the phone. Social engineering, device compromise and mule networks now target every step of the customer journey.
We review each journey end to end, from digital onboarding with Nafath through device binding, authentication, beneficiary management, transaction signing and customer notifications, and test how each control holds up against realistic fraud scenarios.
You receive a journey-by-journey assessment, test results you can act on, and a roadmap that balances fraud prevention with customer experience.
Why it matters
Customer journey threat modeling
Authentication and device trust review
Social-engineering and mule-account controls
Customer awareness and notification review
How the engagement runs
- 1MapCustomer journeys and their controls
- 2Threat-modelFraud scenarios for each step
- 3TestControl testing and scenario walkthroughs
- 4RecommendPrioritized roadmap with experience impact
What you receive
- Journey-by-journey control assessment
- Fraud scenario test results
- Remediation roadmap
Questions
Do you test the live app?
With your approval we test in a pre-production environment; live testing is limited to agreed, safe scenarios.
Does this include penetration testing?
No, it focuses on fraud controls. It pairs well with our penetration testing service.
