Contact
Start a confidential conversation
Tell us about your institution and what you need to achieve. A member of our team will review your inquiry and respond directly.
Get in Touch
Our team is available to answer your questions and provide expert guidance on cybersecurity and regulatory compliance.
What happens next
- It goes straight to the team that looks after that area — no forwarding.
- You get a reference at once, by e-mail and on screen, to follow it up.
- We answer within the time for how much it affects you:
- I cannot work at all
- 4 hours
- It works partly or slowly
- 8 hours
- A question or how-to
- 1 day
- A change or a new request
- 2 days
Our Response SLA
General Inquiries
Within 24h
Compliance & Regulatory
Within 8h
Security Incidents
Within 2h
⚡ Priority is auto-detected from your inquiry. Urgent incidents get immediate escalation.
Security Assurance
- Your message travels and is stored encrypted
- Never shared or sold
- Handled under the Saudi Personal Data Protection Law (PDPL)
- A confirmation with your reference by e-mail
- Attached files are scanned and never public
Message received
- Your reference
- A confirmation is on its way to your e-mail.
- The reference is also sent to your phone by text.
- It is in your client portal notifications too.
Trust
Built around the regulators you answer to
SAMA
Saudi Central BankCSF · BCM · CRFR
NCA
National Cybersecurity AuthorityECC-2:2024 · CSCC · CCC
SDAIA
Saudi Data & AI AuthorityPDPL
CMA
Capital Market AuthorityCSG
CST
Communications, Space & Technology CommissionCRF
14regulatory frameworks